SLA and data terms
Amazon Bedrock (AWS) SLA, uptime and data terms
Figures come from the weekly platforms refresh. A cell says Not stated by vendor when the cited page does not state it.
- Uptime SLA
- 99.9%
- Service-credit tiers
- Less than 99.9% but at least 99.0%: 10% credit. Less than 99.0% but at least 95.0%: 25%. Less than 95.0%: 100%. Last updated October 4, 2023.
- Training and data terms
- AWS states that your content is not used to improve the base models and is not shared with any model providers. A separate FAQ answer says AWS and third-party model providers will not use inputs or outputs to train Amazon Nova, Amazon Titan, or any third-party models.
- Sub-processors
- Not stated by vendor for Bedrock. The indexed snapshot is section 3 of the AWS-wide sub-processor page: 16 named third parties for messaging, email, geolocation, and domain registration. That page does not isolate Bedrock compute hosts.
- Last refreshed
- 21 Oct 2026