SLA and data terms

Cohere SLA, uptime and data terms

Figures come from the weekly platforms refresh. A cell says Not stated by vendor when the cited page does not state it.

Uptime SLA: Not stated by vendor
Service-credit tiers: Not stated by vendor as a credit SLA. The SLO page states an objective of >=99.5% for api.cohere.ai and dashboard.cohere.ai. The page description says commercially reasonable efforts, 24 x 7 x 365.
Vendor page
Training and data terms: For private and third-party partner deployments, Cohere does not have access to customer prompts or generations. On the SaaS platform, prompts and generations are logged and automatically deleted after 30 days, with stated exceptions, unless the customer allows them to be used for training. The Data Controls toggle set to Off opts out, and the change applies to data created after the change.
Vendor page
Sub-processors: 9 named on the indexed snapshot.
Vendor page
Last refreshed: 21 Oct 2026