SLA and data terms
Vertex AI SLA, uptime and data terms
Figures come from the weekly platforms refresh. A cell says Not stated by vendor when the cited page does not state it.
- Uptime SLA
- Not stated for generative AI models. The Vertex AI SLA covers training, prediction and Pipelines (99.5–99.9%).
- Service-credit tiers
- Not stated for generative AI models. Training, Deployment, and Batch Prediction: 10% from 99% to under 99.9%, 25% from 95% to under 99%, and 50% under 95%. Custom model online prediction and Vertex Pipelines: 10% from 99% to under 99.5%, then the same 25% and 50% bands. Last modified February 12, 2026.
- Training and data terms
- Google states it will not use customer data to train or fine-tune any AI/ML models without prior permission or instruction. The restriction applies to all managed models on Gemini Enterprise Agent Platform, including GA and pre-GA models.
- Sub-processors
- Not stated by vendor as a complete Google Cloud Vertex AI roster. The indexed snapshot names 6 entities on the broader list.
- Last refreshed
- 21 Oct 2026