Mistral's commercial terms cover Mistral AI Studio, Vibe, and other products. Section 4.2 says Mistral AI will not use Customer Data or Outputs to train models except for an opt-in, a failure to opt out of a product set to opt-in by default, Feedback, an Order Form, or Labs or Preview Models. The SOC help article says Mistral complies with SOC 2 Type II and ISO 27001/27701. HIPAA is not stated on the commercial terms or that article. The DPA says Mistral AI processes personal data as a processor and incorporates the 4 June 2021 SCCs. The enterprise schedule, effective 23 July 2026, publishes SLO figures for AI Studio and Vibe. It does not use the name La Plateforme.
Uptime SLA
Not published
Checked 21 Oct 2026https://legal.mistral.ai/terms/enterprise-service-level-and-support-schedule/
SLA
Not published
Checked 21 Oct 2026https://legal.mistral.ai/terms/enterprise-service-level-and-support-schedule/
SOC 2
SOC 2 Type II and ISO 27001/27701. Reports from the Trust Center.
Checked 21 Oct 2026https://help.mistral.ai/en/articles/347638-do-you-have-soc-2-or-iso-27001-certification
HIPAA
Not published
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Pricing
Not published
Checked 21 Oct 2026https://docs.mistral.ai/models
Data-training terms
Mistral AI will not use Customer Data or Outputs to train its models except when the customer opted in on a product set to opt-out by default, failed to opt out of a product set to opt-in by default, provided Feedback, agreed an Order Form, or used Labs or Preview Models. Labs or Preview Models use the prefix labs in AI Studio, and the other opt-out does not apply to them.
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Training status
Varies by tier
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Training note
Training is off except for the opt-in, opt-out, Feedback, Order Form, and Labs or Preview cases in section 4.2.
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Data residency
Not published
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Egress
Not published
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Native models
- Mistral Large 4.
- Mistral Medium 3.5.
- Mistral Small 4.
- Z.ai GLM 5.3, listed as a third-party model on the models page.
- The rest of the catalog: Not published in that featured list.
Checked 21 Oct 2026https://docs.mistral.ai/models
Inference SLA
Not published for the name La Plateforme. The enterprise schedule, for the portion deployed on Mistral AI infrastructure, sets an SLO for AI Studio and Vibe: Basic >=99.5%, Standard 99.9%, Premium 99.9%, with service credits. Status page: https://status.mistral.ai/.
Checked 21 Oct 2026https://legal.mistral.ai/terms/enterprise-service-level-and-support-schedule/
Trains on customer data
Depends on the product default, an opt-in, Feedback, an Order Form, or Labs or Preview Models.
Checked 21 Oct 2026https://legal.mistral.ai/terms/commercial-terms-of-service/
Core sub-processor scope
Entity names: Not published. The trust center subprocessors page checked on 21 Oct 2026 did not include them in the HTML.|The help article dated 12 August 2026 says the list stays on the Trust Center and that email updates use the bell.
Checked 21 Oct 2026https://trust.mistral.ai/subprocessors
Sub-processor notes
An empty list is not a thirty-day clean window. The ten-day objection period is in the DPA. The roster is not on the page that was checked.
Checked 21 Oct 2026https://trust.mistral.ai/subprocessors
Notice and objection
Mistral AI will provide reasonable notice to the Customer of any changes to the list of Subprocessors prior to engaging such Subprocessor. The Customer may only object in writing to Mistral AI’s appointment of a new Subprocessor within ten (10) days of such notice by providing a written objection to privacy@mistral.ai.
Checked 21 Oct 2026https://legal.mistral.ai/terms/data-processing-addendum
Sub-processor registry
https://trust.mistral.ai/subprocessors
Checked 21 Oct 2026https://trust.mistral.ai/subprocessors