SLA and data terms

Snowflake (Cortex AI) SLA, uptime and data terms

Figures come from the weekly platforms refresh. A cell says Not stated by vendor when the cited page does not state it.

Uptime SLA: Not stated by vendor
Service-credit tiers: Not stated by vendor for Cortex
Training and data terms: Snowflake states that Usage and Customer Data, including Inputs and Outputs, are not available to other customers and are not used to train, re-train, or fine-tune models made available to other customers. A fine-tuned model can be used only by that account unless the customer directs otherwise.
Vendor page
Sub-processors: 4 named on the indexed snapshot.
Vendor page
Last refreshed: 21 Oct 2026