SLA and data terms

xAI (Enterprise API) SLA, uptime and data terms

Figures come from the weekly platforms refresh. A cell says Not stated by vendor when the cited page does not state it.

Uptime SLA: Not stated by vendor
Service-credit tiers: Not stated by vendor. The security page says a status page shows health and current uptime, and it does not state a percentage.
Vendor page
Training and data terms: The enterprise FAQ says business data, including inputs and outputs, is not used to train models. It also says free credits are sometimes offered in exchange for permission to train. Team admins can enable Zero Data Retention so API prompts and outputs are not persisted.
Vendor page
Sub-processors: 24 named on the indexed snapshot.
Vendor page
Last refreshed: 21 Oct 2026